Shipping Policy

Introduction

At QuickeDash Multivendor App, we aim to provide fast, reliable, and convenient delivery services for all our users, vendors, and customers. This Shipping Policy explains how orders are processed, delivered, and tracked across the QuickeDash network.

By placing an order on the QuickeDash App, you agree to the terms and conditions outlined in this policy. We encourage all users and merchants to read this document carefully to understand our delivery standards.

Order Processing

• Orders placed through the QuickeDash App are confirmed instantly once payment is verified.
• Vendors are required to prepare the order within the estimated preparation time shown on the app.
• Delivery agents are automatically assigned after the vendor marks the order as ready for dispatch.

The estimated delivery time may vary depending on vendor location, delivery distance, traffic, weather, and courier availability.

Delivery Coverage

QuickeDash currently provides delivery services in multiple regions across United States, Canada, Sierra Leone, Liberia, Guinea, Guinea-Bissau, Gambia, Mauritania, Equatoria-Guinea, Uganda . Each city or area has specific delivery zones which can be viewed in the app before placing an order.

• Standard Delivery: within 5–10 km radius of the vendor location.
• Express Delivery: available in select regions for faster fulfillment.
• Scheduled Delivery: users can choose a preferred date and time slot for delivery.

Shipping Charges

Delivery or shipping charges are calculated based on distance, item type, and order value. The exact fee will be displayed during checkout before payment confirmation.

• Standard delivery fees start from a base rate plus a per-kilometer cost.
• Some vendors may offer free delivery for orders above a certain amount.
• Express delivery may incur additional service fees.

Order Tracking

Once your order is confirmed, you can track it in real-time using the QuickeDash App. Our tracking system allows users to see live updates from order acceptance to delivery.

• Customers receive notifications for every stage of delivery.
• Delivery agents can be contacted directly through the in-app chat or call option.
• Completed delivery details are stored in your order history for future reference.

Delivery Timeframes

We strive to deliver all orders within the estimated time shown during checkout. However, delays may occur due to unforeseen circumstances.

• Food & grocery deliveries: typically within 30–60 minutes.
• Retail and non-perishable goods: typically within 24–72 hours.
• Long-distance or intercity deliveries: based on logistics partner timelines.

Failed Delivery Attempts

If a delivery cannot be completed due to an incorrect address, unavailable recipient, or other issues:

• The delivery partner will attempt to contact the customer.
• If unsuccessful, the order may be returned to the vendor or cancelled as per policy.
• Re-delivery may incur additional shipping charges.

International Shipping

For select merchants, international shipping is available through our partnered logistics providers. Customs duties, taxes, and import fees (if applicable) must be paid by the customer.

Delivery timelines for international orders vary based on the destination and customs clearance process.

Returns and Replacements

Shipping charges are generally non-refundable unless a delivery issue was caused by QuickeDash or its logistics partners.

• If you receive the wrong item or a damaged product, please report it via the app within 24 hours.
• Our support team will arrange for return or replacement where applicable.

Contact Us

For questions or concerns related to shipping or delivery, please reach out to our support team:

• Email: info@quickedash.com
• Helpline: +19144742174
• Live Chat: available 24/7 through the QuickeDash App