At QuickeDash, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains the types of information we collect, how we use and protect it, and your rights regarding your personal information when you access or use our mobile application, website, and related services (collectively, "Services"). By using our Services, you agree to the terms of this Privacy Policy.
To provide you with the best possible service, we collect various types of information. This information allows us to process your orders, enhance your experience, and communicate with you effectively.
When you create an account, place an order, or use our Services, we may collect the following personal information:
Name: To personalize your account and communication.
Email Address: To send order confirmations, promotions, and updates.
Phone Number: For communication about orders, customer service, and notifications.
Delivery Address: To ensure accurate and timely delivery of your orders.
Payment Details: Information such as credit card numbers, billing addresses, and payment method details for processing payments securely.
Account Credentials: Login details like usernames and passwords for account access.
We automatically collect certain information when you interact with our Services. This includes:
Interaction Data: Information about how you use our app and website, such as the features you access, the items you view, and the actions you take within the Services.
Device Information: Details about the device you use to access our Services, including device type, operating system, mobile carrier, and IP address.
App Performance and Diagnostics: Data about crashes, bugs, and performance issues to improve our Services.
To offer you accurate delivery services and better functionality, we may collect your location data:
Precise Location: If you have enabled location services on your device, we may access your precise GPS location to facilitate delivery or provide location-based services.
Approximate Location: If you haven't enabled precise location sharing, we may collect approximate location data based on your IP address or other information.
You can manage location permissions on your device at any time, but disabling location services may affect the functionality of our delivery system.
We use cookies, web beacons, and similar technologies to enhance your experience and analyze your usage of the Services. These technologies help us:
Remember your preferences and settings.
Personalize the content you see.
Analyze how users interact with our Services.
Display targeted advertisements or promotions based on your interests.
You can control cookies through your browser settings or the app, but please note that blocking or deleting cookies may affect the functionality of the Services.
We use the information we collect for various purposes, including:
Your personal information is essential for processing and fulfilling your orders, handling payments, and ensuring that your deliveries arrive correctly and on time. This includes verifying payment details, confirming orders, and providing order updates.
We continually strive to improve the quality of our Services. The information we collect helps us:
Tailor our offerings based on your preferences.
Optimize user experience and app performance.
Resolve issues and improve customer support.
We may use your information to communicate with you about:
Order status updates, delivery tracking, and related notifications.
Promotional offers, discounts, and newsletters (if you’ve opted into marketing communications).
Customer support and inquiries.
Your information helps us monitor for fraudulent activities and prevent unauthorized transactions. We use security measures such as encryption to protect your sensitive data during transmission.
We may use your information to comply with legal obligations, such as:
Responding to legal requests and inquiries from law enforcement.
Complying with applicable laws and regulations.
Enforcing our Terms of Service and resolving disputes.
We respect your privacy and do not sell your personal information. However, we may share your information with the following parties:
To process and fulfill your orders, we share the necessary details with restaurant partners (for meal preparation) and delivery partners (for transportation). These partners are required to handle your information securely and use it only for order fulfillment.
We engage third-party service providers to assist us with certain functions, including:
Payment Processors: To securely process your payments.
Customer Support Providers: To offer support and resolve issues you may encounter.
Analytics Providers: To analyze user behavior and improve app functionality.
We may disclose your information to law enforcement or other governmental agencies if required to do so by law, or to protect our legal rights, defend against claims, or prevent fraudulent activities.
We take reasonable precautions to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:
Encryption: We use secure encryption protocols to protect sensitive data during transmission.
Access Controls: Only authorized personnel and partners have access to your personal information.
Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
While we strive to protect your data, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee complete security. We encourage you to take measures to protect your information.
As a user of our Services, you have several rights and choices regarding your personal information:
You have the right to request access to the personal information we hold about you. You may also update or correct any inaccuracies in your information through your account settings or by contacting us.
You can request that we delete your personal information. However, please note that certain data may be retained for legal or operational purposes (e.g., transaction history, fraud prevention).
You can opt out of receiving promotional emails and notifications by following the unsubscribe instructions provided in each communication or by adjusting your notification settings within the app.
In certain circumstances, you may have the right to restrict or object to the processing of your personal data, particularly when:
You contest the accuracy of the data.
You have objected to the processing and are awaiting a resolution.
You no longer need the data for the purposes we collected it.
In some cases, you may request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
Our Services may contain links to third-party websites, advertisements, or services. Please note that we do not control the privacy practices of these third parties. We encourage you to review their privacy policies to understand how they collect and use your information.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. If we make significant changes, we will notify you via email or through the app. The updated policy will be effective as of the date indicated at the top of the document.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
